nbjee Privacy Policy

nbjee collects personal information from you in several ways, depending on how you interact with our platform. We collect only the information that is necessary for the purposes described in this policy. The categories of personal data we may collect are set out below.

Information You Provide Directly

When you register an account on nbjee, you provide us with certain personal information as part of the registration process. This includes your full legal name, date of birth, email address, residential address, chosen username, and password. You may also provide additional information voluntarily when contacting our support team, completing account verification, or participating in promotions.

Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to verify the age and identity of our players, nbjee collects identity documentation from certain account holders. This may include a copy of your national identity card, passport, driving licence, or other government-issued identification document, as well as proof of address documents such as a utility bill or bank statement. Where payment method verification is required, we may also request documentation confirming ownership of the payment method used.

Financial and Transaction Data

nbjee collects records of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers (such as the last four digits of a card or a bKash wallet number), transaction timestamps, and balance history. Full payment credentials such as complete card numbers or mobile banking PINs are never stored by nbjee — these are processed directly by our regulated payment provider partners.

Technical and Usage Data

When you access the nbjee platform, our servers automatically collect certain technical data. This includes your IP address, browser type and version, device type, operating system, referring URL, pages visited within the platform, session duration, and click-path data. This information is used for platform security, fraud detection, performance monitoring, and aggregate analytics. It does not by itself identify you as a named individual, but may be combined with account data where necessary for security investigations.

The following table summarises the primary categories of personal data collected by nbjee and the purpose associated with each category:

nbjee uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which nbjee processes your personal data are described below.

Account Administration and Service Delivery

The primary use of your personal data is to create and manage your nbjee account, process deposits and withdrawals, deliver gaming and betting services, and communicate with you about your account status, transactions, and any service changes that affect you. Without this processing, nbjee cannot provide you with access to the platform or process your financial transactions.

Identity Verification and Regulatory Compliance

nbjee is obligated to verify the identity and age of all players prior to processing withdrawal requests and, in some cases, prior to permitting continued play beyond defined deposit thresholds. We use the identity and KYC data you provide to fulfil these compliance obligations. This processing is necessary for nbjee to operate lawfully and to protect the integrity of the platform.

Fraud Prevention and Security

nbjee processes technical and behavioural data to detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other forms of abuse on the platform. Where suspicious activity is identified, we may restrict account access pending investigation and, where legally required, report relevant information to appropriate authorities.

Responsible Gaming Monitoring

nbjee uses behavioural data — including session duration, deposit frequency, and betting patterns — to identify players who may be exhibiting signs of problematic gambling behaviour. Where such indicators are detected, nbjee may proactively contact the player with information about responsible gaming tools and resources, including self-exclusion options and deposit limit adjustments.

Marketing and Promotions

With your consent, nbjee may use your contact information and platform usage data to send you promotional communications about bonuses, new games, seasonal offers, and nbjee platform updates. You may withdraw your consent to marketing communications at any time by contacting support or using the unsubscribe mechanism included in all nbjee marketing messages. Withdrawal of marketing consent does not affect your ability to use any core nbjee service.

nbjee does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Payment Processing Partners

To process deposits and withdrawals, nbjee shares the minimum necessary financial information with our regulated payment processing partners, including bKash, Nagad, Rocket, Upay, and card payment processors. These partners are contractually obligated to handle your data securely and to use it solely for the purpose of processing the transaction in question. They are not permitted to use your data for their own marketing purposes.

Game Technology Providers

nbjee's casino and sports betting products are powered by third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account identifier and transaction data to the extent necessary to deliver game content, maintain game session integrity, and process game outcomes. They do not receive your full identity or contact information.

Identity Verification Services

To perform KYC identity checks, nbjee may share identity documentation with regulated third-party identity verification service providers. These providers process your documents solely to verify the authenticity of your identity and return a verification result to nbjee. They are prohibited from retaining or using your documents for any other purpose.

Legal and Regulatory Authorities

nbjee may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where such disclosure is necessary to investigate a suspected criminal offence, enforce our Terms & Conditions, or protect the rights, property, or safety of nbjee, its players, or the public.

nbjee uses cookies and similar browser-based technologies to operate core platform functions, maintain your session security, and gather aggregate analytics about how the platform is used. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

Essential Cookies

Essential cookies are strictly necessary for the nbjee platform to function. They maintain your login session, remember your language and currency preferences, and protect the platform from cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without impairing your ability to use the platform. They do not collect any personally identifiable information beyond what is necessary for session management.

Analytics Cookies

nbjee uses anonymised analytics cookies to understand how players navigate the platform — for example, which pages are visited most frequently, where users exit the site, and how long sessions typically last. This data is aggregated and does not identify individual users. Analytics data is used solely to improve the design, performance, and content of the nbjee platform.

Security Cookies

Security cookies help nbjee identify and prevent fraudulent activity, detect unusual login patterns, and flag potentially compromised sessions. These cookies are a component of our platform security infrastructure and operate silently in the background without impacting your experience.

Managing Cookies

You may manage or disable non-essential cookies through your browser settings at any time. Most modern browsers allow you to block, delete, or receive notifications before cookies are stored. Please note that disabling essential cookies will prevent you from logging in to or using the nbjee platform. Instructions for managing cookies in common browsers are available in each browser's help documentation.

nbjee retains your personal data for as long as is necessary to fulfil the purposes described in this policy, to comply with applicable legal obligations, and to resolve any disputes that may arise in connection with your account. The retention periods applicable to the main categories of personal data are described below.

• Account and identity data: Retained for the duration of your account and for a minimum of five years following permanent account closure, in compliance with applicable financial record-keeping requirements.
• KYC documentation: Retained for a minimum of five years from the date of submission, in line with anti-money laundering record-keeping obligations. Documents are stored in encrypted form with restricted access.
• Transaction records: Retained for a minimum of five years from the date of each transaction, to support financial audits, regulatory reporting, and dispute resolution.
• Technical and session logs: Retained for a rolling period of up to 12 months from the date of generation, after which they are automatically purged from active systems. Logs associated with active fraud or security investigations may be retained for longer pending resolution.
• Marketing consent records: Retained for the duration of your active consent and for a period of three years following withdrawal of consent, to demonstrate compliance with consent management obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data must be retained beyond the standard period for legal reasons, access to that data is restricted to authorised personnel only and it is not used for any active business purpose.

nbjee implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, nbjee maintains the following safeguards as a minimum standard:

• TLS/SSL encryption on all data transmitted between your browser and the nbjee platform.
• At-rest encryption for all stored personal data, including account records, KYC documents, and transaction logs.
• Role-based access controls ensuring that nbjee personnel can only access personal data that is directly relevant to their job function.
• Two-factor authentication available to all players and mandatory for all nbjee administrative accounts.
• Regular security audits and vulnerability assessments conducted on the nbjee platform infrastructure.
• Intrusion detection systems that monitor platform traffic in real time for signs of unauthorised access or data exfiltration.

Players are reminded that they also have a role in keeping their data secure. You should use a strong, unique password for your nbjee account, enable two-factor authentication, never share your login credentials, and log out of your account on shared or public devices. If you believe your nbjee account has been accessed without your authorisation, contact our support team immediately via the in-platform live chat.

As a player on the nbjee platform, you hold a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the nbjee support team via live chat or by email at the address provided in the following section.

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how nbjee handles your personal information, you may contact our data protection team using the details below.

All data-related enquiries are handled by the nbjee compliance and data protection team. Requests submitted via live chat are acknowledged within 24 hours. Email requests are acknowledged within 2 business days. We aim to resolve all data subject rights requests within 30 calendar days of receipt of a verified request.

• Live Chat: Available 24/7 via the nbjee in-platform support widget
• Email: support@nbjee.com — plain text, not a clickable link

nbjee reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, registered players will be notified via their registered email address. The effective date at the top of this document will be updated accordingly. Continued use of the nbjee platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.