Responsible Gaming
at nbjee
Gambling is entertainment — and nbjee is committed to keeping it that way. We provide every player with the tools, information, and support needed to stay in control of their gaming activity. This page outlines our responsible gaming framework, the practical tools available to you, and how to seek help if gambling ever stops feeling like fun.
Strict 18+ Policy
nbjee enforces a zero-tolerance policy on underage gambling. Age verification is conducted on all accounts before withdrawals are processed and at any point our compliance team deems necessary.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is applied, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before it becomes active.
Time-Out Feature
Take a short break from nbjee by activating a time-out period of 24 hours, 7 days, or 30 days. During a time-out your account is suspended and you will not receive any marketing communications from nbjee.
Self-Exclusion Programme
Players who feel their gambling is becoming problematic may request permanent or long-term self-exclusion. nbjee will close your account and take steps to prevent you from opening a new one during the exclusion period.
Session Time Reminders
Configure session duration alerts so you are notified when you have been playing for a defined period. Regular reminders help you stay aware of time spent on the platform and make intentional decisions about continuing play.
Reality Check Prompts
At configurable intervals, nbjee displays a summary of your current session — including time elapsed, net win or loss, and number of bets placed — so you always have an accurate picture of your gaming activity.
Section 1
Age Restriction Policy
nbjee conducts age verification checks as part of our standard Know Your Customer (KYC) process. All players are required to submit valid identity documentation confirming their date of birth before withdrawal requests are approved. In cases where our compliance team has reasonable grounds to suspect that a player may be underage, we reserve the right to suspend account access and request immediate identity verification.
If a player is found to be under 18 years of age at any point during their use of the nbjee platform, their account will be immediately and permanently closed. Any net deposits made by the underage player will be returned, but any winnings generated during the period of underage use will be forfeited. nbjee will not process withdrawals in favour of underage players under any circumstances.
Parents and Guardians: If you believe a minor in your household has registered with or accessed nbjee without your knowledge, please contact our support team immediately via live chat. We will investigate and act promptly to close the account and prevent further access.
Section 2
Player Protection Tools
nbjee provides a comprehensive suite of responsible gaming tools that every registered player can access and configure at any time from their account settings. These tools are designed to give you meaningful control over how you interact with the platform, so that gambling remains an enjoyable and affordable activity. All tools are free to use and take effect without delay when applied.
Deposit Limits
Cap the total amount you can deposit over a daily, weekly, or monthly period. Reductions apply instantly; increases take effect after a 7-day waiting period.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. When the limit is reached, nbjee will restrict further betting activity until the period resets.
Session Time Limits
Define a maximum session length. Once your session reaches the configured duration, nbjee will notify you and, if you choose, automatically log you out.
Wager Limits
Restrict the maximum single bet or wager you can place within a given timeframe, helping you maintain a sustainable betting pace over time.
Time-Out
Take a mandatory break of 24 hours, 7 days, or 30 days. Your account is fully suspended during this period, and no marketing messages will be sent to you.
Reality Check
Receive periodic in-session pop-ups showing your net position, session length, and bet count, so you always have an honest snapshot of your current activity.
Account History
Review your full deposit, withdrawal, and betting history at any time from your account dashboard. Transparency about past activity supports informed decision-making.
Self-Exclusion
Request a long-term or permanent account closure if you feel you need a more substantial break from gambling. See Section 3 for full details on how this works.
How to Access These Tools: All responsible gaming tools are available inside your nbjee account under the Account Settings section. If you experience any difficulty locating or configuring a tool, our 24/7 live support team is available to assist you immediately — at no cost and with no judgement.
Section 3
Self-Exclusion Programme
Self-exclusion is available to any nbjee player who feels that their gambling is no longer under control. It is one of the most powerful responsible gaming tools we offer, and nbjee takes every self-exclusion request with the seriousness it deserves. Self-exclusion is free, confidential, and can be initiated at any time.
When you self-exclude from nbjee, your account is suspended for the duration of the exclusion period. nbjee will take reasonable technical steps to prevent you from opening a new account under a different username or email address during this period. All outstanding bonus balances will be forfeited, and any pending withdrawals of real-money funds will be processed to your registered payment method.
Choose Your Exclusion Period
nbjee offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. Select the period that feels right for your situation. Permanent exclusion cannot be reversed under any circumstances.
Contact Our Support Team
Submit your self-exclusion request via 24/7 in-platform live chat or by email. Our responsible gaming team will process your request immediately upon receipt. You do not need to provide a reason for your request.
Account Suspension Takes Effect
Your account will be suspended within 24 hours of your confirmed request — and in most cases, immediately. You will receive written confirmation of the exclusion via your registered email address.
Marketing Communications Stopped
nbjee will immediately suppress your contact details from all marketing lists. You will not receive promotional emails, SMS messages, or in-platform notifications during your exclusion period.
Returning After a Fixed-Term Exclusion
At the end of a fixed-term exclusion, your account will not be automatically reactivated. You must contact our support team and complete a responsible gaming assessment before access is restored. A further cooling-off period may be applied at our discretion.
Important: Self-exclusion at nbjee applies to your nbjee account only. If you are struggling with problem gambling, we strongly encourage you to also seek self-exclusion from all other gambling operators you use, and to consider reaching out to a professional support service. See Section 6 for support resources available in Bangladesh.
Section 4
Warning Signs of Problem Gambling
Problem gambling can develop gradually, and many players do not recognise the signs until the impact on their finances, relationships, or mental health has already become significant. nbjee encourages all players to regularly reflect on their gambling behaviour. The warning signs listed below are commonly associated with gambling that is becoming harmful.
Chasing Losses — Increasing your bets or deposit amounts in an attempt to recover money you have previously lost.
Gambling Beyond Your Means — Spending money on gambling that was intended for rent, food, bills, or other essential expenses.
Inability to Stop — Feeling unable to walk away from a session even when you want to, or repeatedly failing to stick to self-imposed limits.
Concealing Your Gambling — Hiding your gambling activity from family members, friends, or colleagues because you fear their reaction.
Borrowing to Gamble — Taking loans, using credit cards, or borrowing from friends and family in order to fund gambling activity.
Neglecting Responsibilities — Allowing gambling to interfere with work, studies, family obligations, or personal health and wellbeing.
Preoccupation With Gambling — Constantly thinking about gambling, planning your next session, or reliving past wins and losses when not playing.
Emotional Distress — Feeling anxious, irritable, or depressed when unable to gamble, or using gambling as a way to escape personal problems or stress.
Escalating Stakes — Needing to place larger and larger bets over time to experience the same level of excitement as before.
Quick Self-Assessment — Ask Yourself These Questions
Do you gamble with money you cannot afford to lose, such as bill money or household funds?
Have you ever lied to someone close to you about how much time or money you spend gambling?
Do you find yourself thinking about gambling frequently when you are away from the platform?
Have you ever tried to cut down on your gambling and found it difficult or impossible to do so?
Have you ever borrowed money or sold personal belongings to fund your gambling activity?
Does gambling cause you to feel guilty, stressed, or anxious — either during play or afterwards?
If you answered yes to one or more of these questions, your gambling may be causing harm. We encourage you to use nbjee's responsible gaming tools, take a break, or reach out for professional support. There is no shame in asking for help — it is a sign of strength.
Section 5
Staying in Control
The vast majority of nbjee players enjoy gambling as a form of entertainment without experiencing any harm. Maintaining a healthy relationship with gambling is straightforward when you approach it with clear boundaries and realistic expectations. The following practical guidelines will help you stay in control of your gaming activity on nbjee.
Treat Gambling as Entertainment, Not Income
The most important mindset shift is to think of money spent on gambling the same way you think of money spent on a cinema ticket or a meal out — as the cost of entertainment, not as an investment. Gambling outcomes are determined by random number generators and statistical probabilities. No betting strategy, system, or pattern of play can guarantee consistent profit over time. Every session should be entered with the expectation that the money staked may not be returned.
Set a Budget Before You Play
Decide in advance exactly how much money you are comfortable spending during a session, and commit to that figure regardless of whether you are winning or losing. Use nbjee's deposit and loss limit tools to enforce your budget automatically, so that it is not dependent solely on willpower in the moment.
Set a Time Limit Before You Play
Similarly, decide how long you intend to play before you open a session. Use nbjee's session time limit and reality check features to receive reminders when you are approaching your limit. Taking regular breaks — even short ones — helps maintain perspective and prevents the kind of prolonged, emotionally-driven play that can lead to poor decisions.
Never Gamble to Recover Losses
Chasing losses is one of the most common pathways into problem gambling. A losing streak does not make a win statistically more likely on the next bet. If you have reached your budget for the session, close the app and step away. Accept the loss as the cost of your entertainment for that session and return another day with a fresh budget and a clear head.
Keep Gambling Separate From Alcohol and Stress
Avoid gambling when you are under the influence of alcohol, when you are emotionally distressed, or when you are using gambling to distract yourself from a personal problem. These states impair judgement and increase the likelihood of impulsive, high-stakes decisions that you may regret later.
Balance Is Key: Gambling should be one small part of a balanced lifestyle that includes social connections, physical activity, work or study, and other hobbies. If you notice that gambling is beginning to take up a disproportionate amount of your time, money, or mental energy, that is a signal worth taking seriously.
Section 6
Getting Help and Support
If you are concerned about your own gambling, or about the gambling of someone you care about, help is available. Reaching out is the most important step. nbjee's responsible gaming team is available 24 hours a day, 7 days a week, and we will always treat your enquiry with complete confidentiality and without judgement.
In addition to the support provided directly by nbjee, we encourage players to seek guidance from professional counselling and support organisations. Problem gambling is a recognised health condition, and qualified professionals are trained to provide effective, evidence-based help. The following types of support are available to players in Bangladesh and internationally:
nbjee Live Chat Support
Our in-platform live chat support is available around the clock. If you are concerned about your gambling at any hour, our support agents can help you activate responsible gaming tools, initiate a self-exclusion, or simply listen and point you to the right resources. No appointment needed.
Email Support
You may also contact our responsible gaming team by email at support@nbjee.com. Mark your subject line as "Responsible Gaming" so your message is directed to the correct team. We aim to respond to all responsible gaming emails within 4 hours.
Professional Counselling
Talking to a qualified counsellor or psychologist who specialises in behavioural health can be highly effective. Many mental health practitioners in Dhaka, Chittagong, Sylhet, and other major cities offer individual and group therapy for gambling-related concerns. Your family doctor can provide a referral.
Support for Family Members
Problem gambling does not only affect the individual — it impacts families and relationships too. If someone you love is struggling with gambling, you are entitled to support as well. Speak to a counsellor or a trusted community leader, and encourage your loved one to contact nbjee's responsible gaming team.
If gambling is causing you serious financial or emotional harm, please stop playing immediately and contact our support team to activate self-exclusion. There is no obligation to continue playing, and your account can be suspended within minutes of your request. Your wellbeing is more important than any game.
Section 7
Protecting Minors
Preventing underage access to the nbjee platform is a shared responsibility between nbjee and the adults in whose households the platform may be accessed. While nbjee enforces strict age verification measures, we also encourage parents and guardians to take practical steps to reduce the risk of minors encountering gambling content.
Parental Control Software
A range of parental control and content filtering applications are available for desktop computers, smartphones, and tablets that allow parents and guardians to block access to gambling websites and apps. We strongly recommend that households with children install and configure such software on all shared devices. These tools can typically be configured to require a PIN or password to override, providing an effective barrier against accidental or deliberate access by minors.
Keep Account Credentials Private
Never share your nbjee username or password with anyone, including family members. Log out of your account whenever you are not actively using it, particularly on shared or family devices. Store any payment cards associated with your nbjee account securely and out of reach of children. A minor who obtains access to a parent's account and gambling credentials has the means to deposit and gamble — preventing this is straightforward with basic security hygiene.
Reporting Suspected Underage Access
If you have reason to believe that a person under 18 has accessed the nbjee platform, please contact our support team immediately via live chat or email. We take all such reports seriously and will investigate promptly. Any account found to be held by or accessed by a person under 18 will be closed without delay, and the matter will be handled in accordance with our legal obligations.
Open Conversations Matter: Research consistently shows that children who have open, age-appropriate conversations with parents about gambling — including the risks, the odds, and the fact that gambling is never a reliable way to make money — are less likely to develop problematic gambling behaviours later in life. We encourage parents to have these conversations early and honestly.
Section 8
Contact Our Responsible Gaming Team
nbjee's responsible gaming team is a dedicated group of trained support staff whose sole focus is player wellbeing. Whether you want to set up a deposit limit, take a time-out, initiate self-exclusion, or simply talk through a concern, we are here to help — 24 hours a day, 7 days a week, 365 days a year, including Eid, Pohela Boishakh, and all public holidays.
All responsible gaming enquiries are treated with strict confidentiality. Your request will not affect the status of your account unless you specifically ask us to take action such as applying a limit or suspending access. We will never pressure you to continue playing, and we will never dismiss or minimise a concern you raise about your gambling.
- Live Chat: Available 24/7 directly inside the nbjee platform — the fastest way to reach us
- Email: support@nbjee.com — please use the subject line "Responsible Gaming"
- Phone / WhatsApp: +880 1800 000 000 — displayed as plain text, not a clickable link
Response Times: Live chat requests are answered within minutes. Email requests marked "Responsible Gaming" are prioritised and acknowledged within 4 hours. All self-exclusion and account suspension requests are actioned the same day they are received, in most cases within 1 hour of confirmation.
nbjee reviews its responsible gaming policies and toolset on a regular basis to ensure they remain effective, accessible, and in line with current best practice in player protection. This page was last reviewed in January 2026. If you have a suggestion for how nbjee could improve its responsible gaming provision, please share it with our team — we genuinely welcome player feedback on this topic.
Remember: Gambling should always be fun. The moment it stops feeling fun — the moment it starts feeling like an obligation, an escape, or a source of stress — is the moment to step back. nbjee's tools and team are here to make stepping back easy, judgement-free, and immediate. You are always in control, and we are always here to help you stay that way.
Play Safely — Enjoy nbjee Responsibly
Explore our games, read our FAQ, or log in to manage your responsible gaming settings. Your wellbeing comes first at nbjee.